Frequently Asked Questions

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Frequently Asked Questions2019-10-02T15:30:30+13:00

No question is too silly or too big

Got a question about how we work or how to start outsourcing? We have put together a list of frequently asked questions. No question is too silly, too big, too small or even too dumb.

If you have a question that we haven’t answered below, please contact us and we’ll be more than happy to answer all your questions!

Before we start, let me explain a couple of the common phases we tend to use:

VA = Virtual Assistant.

Outsourcing = getting the task completed by someone outside of your business, usually by a contractor

Will I lose control of things if I outsource?2019-10-17T13:24:37+13:00

No. You will remain firmly in control and will continue to stay in the drivers seat of your business. We work along side you, supporting and encouraging you as well as doing the work you outsource to us.

You have a team but who will do my work?2019-10-17T13:18:34+13:00

You will be assigned a Lead VA who will look after you and ensure your work is done on time and within budget.

Learn more about us and our specialised team.

How do I share my files and photos?2019-08-09T13:33:23+13:00

To share your files and photos with us, we recommend using an online storage system such as GDrive, Dropbox or OneDrive. You can upload the files from your side and share with us as required.

How do I share my tasks with you?2019-08-09T13:27:25+13:00

The best way to share your tasks with us, is using Trello and creating a shared To Do List.

How do I know you are the right VA for me?2019-07-12T16:35:51+13:00

Let’s do a trial and see how we fit. Remember that you will need to commit for at least 3 months to get a good idea about whether we are a great match or not. Give me a call 021 270 2923 , it could be the beginning of a wonderful partnership.

What about the price?2019-08-09T13:28:27+13:00

A lot of people are nervous about the cost of hiring a virtual assistant and worry they cannot afford it but I ask you how can you not afford it? In reality, yes it is another cost you will have to factor in but with the extra time you will gain, you use that to focus on increasing your cashflow so you can afford it.

How do I know what to outsource?2019-10-17T13:28:24+13:00

The easiest thing to do is write down the tasks you don’t like doing and we start there.

Use this flowchart to help you make the decision about what tasks to outsource:

Should I outsource this task?

What if outsourcing isn’t working for me or I need to reduce my hours?2019-07-12T16:24:20+13:00

Our goal is to provide you with the flexibility you require within your business. We understand that sometimes during your quieter months, you may need to reduce your hours or cancel your retainer altogether. We also understand that sometimes outsourcing isn’t the right option for your business and we will work with you to find the best solution moving forward. We do ask for at least 1 month written notice to terminate or reduce hours.

How long will it take you to respond to me?2019-07-12T16:23:34+13:00

We do our best to respond to enquiries and work requests within 2 hours of receiving them. If you contact us outside of business hours, we do our best to respond within 24-48 hours if non urgent.

How will I know if the work is being done?2019-08-09T13:30:19+13:00

We provide clients with a login to our Project Management system which allows you to see how we are tracking. We will also keep in regular contact with you to ensure you know what we have done and when.

How can a VA service help me to grow my business?2019-07-12T16:20:29+13:00

We help you grow your business by taking care of the back end tasks that take you away from the money making tasks.

Denise Duffield-Thomas talks about how to double your income without burning out here.

“Start with outsourcing tasks you hate doing and use the time you’re saving to do more profitable work in your business.” – Denise Duffield-Thomas

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