Bringing someone else into your business requires trust, so we have put together a list of commonly asked questions and answers.
Got a question that we haven’t answered yet? Send us a message because no question is too silly, too big, or too small.
A virtual assistant (also referred to as a VA) provides professional administrative, technical, or creative assistance to clients remotely from their office.
You feel nervous about spending money. Spending money is always difficult for me too but when you get to the point in business where you need extra support, you have only a few options available. Think of it this way:
Our starter package is a great option if you are worried about the financial commitment.
Write down the repetitive jobs you don’t like doing or you spend too long doing.
Then write down the jobs you like doing but could easily be done by someone else.
Send those two lists to Louise and she’ll put together a personalised proposal for you.
You do, you might just not realise it yet. Think of it this way 10 hours a week is only 2 hours each day. You’ll be amazed at what you can accomplish with an extra 2 hours a day.
Your main reason for coming to us is because you are time poor. We understand that you don’t have a lot of spare time to train your new VA. Part of our process is ensuring you have standard operating procedures (SOPs). Or creating these for you if you don’t have any. This way the training is mapped out on paper and will take up less of your time.
In some cases it can be cheaper to use an offshore VA. But you are opening yourself up to a number of issues and headaches that can be easily avoided by teaming up with a New Zealand Virtual Assistant Agency.
Do you have space in your office for another workstation? Do you have enough work to keep someone busy every day? Employment is the better option if you are able to pay wages, tax, holiday pay, sick days.
With a VA, you pay only for the hours worked…nothing else (there might be some consumable costs involved).
No. You will remain firmly in control and will continue to stay in the drivers seat of your business. We work along side you, supporting and encouraging you as well as doing the work you outsource to us.
Give it a go for 3 months to see whether we are the right virtual assistant agency for you.
No fixed term contracts.
You will be assigned a Lead VA who will look after you and ensure your work is done on time and within budget.
Learn more about us and our specialised team.
Your assigned virtual assistant will keep in regular contact with you to ensure you know what we have done and when.
To share your files and photos with us, we recommend using an online storage system such as GDrive, Dropbox or OneDrive. You can upload the files from your side and share with us as required.
As part of our handover process, we will walk you through what information we require and the best way to share information. Your privacy is important to us so we only use secure methods. An easy way to share your tasks with us, is using Trello and creating a shared To Do List.
Our goal is to provide you with the flexibility you require within your business. We understand that sometimes during your quieter months, you may need to reduce your hours or cancel your package altogether.
We also understand that sometimes outsourcing isn’t the right option for your business and we will work with you to find the best solution moving forward.
Outsourcing is an agreement in which one company hires a virtual assistant agency to be responsible for a planned or existing activity in your business.
We help you grow your business by taking care of the back end tasks that take you away from the money making tasks.
Denise Duffield-Thomas talks about how to double your income without burning out here.
“Start with outsourcing tasks you hate doing and use the time you’re saving to do more profitable work in your business.” – Denise Duffield-Thomas
Your privacy is important to us so we use secure systems and do not share your information with third parties.
We do not keep credit cards details on file and use password managers.
